refunds

We want you to be happy with Trawl. Try it free for 2 days first. You add a card to start the trial, we charge it only after the 2 days, and you can cancel before then and pay nothing.

14-day money-back

If Trawl isn't right for you, email vince@vincedotcode.com within 14 days of your first payment and we'll refund it in full. No questions asked.

Renewals

Renewal payments can be refunded if you ask within 7 days of the renewal and haven't used Trawl since. Otherwise, cancel renewal any time in Trawl (Account → Billing) and you keep access until the end of the period.

Lifetime licence

Covered by the same 14-day money-back promise.

How refunds are paid

Refunds go back to the original payment method through Dodo Payments, usually within 5 to 10 business days.